/* Floating Support Button + Modal (Homepage only)
   Designed to blend with Ramadans dark/red theme */

.support-float-btn{
    position: fixed;
    bottom: 210px;
    right: 25px;
    z-index: 1200;
    width: 60px;
    height: 60px;
    border-radius: 50%;
    background: linear-gradient(145deg, #8B0000, #b22222);
    border: 1px solid rgba(255, 255, 255, 0.08);
    box-shadow: 0 10px 28px rgba(139, 0, 0, 0.35);
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: transform .15s ease, box-shadow .15s ease;

}
.support-float-btn:hover{ transform: translateY(-2px); box-shadow: 0 16px 34px rgba(139,0,0,0.45); }
.support-float-btn i{ color:#fff; font-size:22px; }

.support-modal-backdrop{
  position: fixed;
  inset: 0;
  /* تعتيم + ضبابية للخلفية مع بقاء الموقع ظاهر */
  background: rgba(0,0,0,0.55);
  backdrop-filter: blur(10px);
  -webkit-backdrop-filter: blur(10px);
  z-index: 1300;
  display:none;
  align-items:center;
  justify-content:center;
  padding: 18px;
}

/* على الموبايل نرفع الزر أكثر قليلاً */
@media (max-width: 768px){
  .support-float-btn{ bottom: 180px; right: 15px; }
}

/* عند فتح نافذة البلاغات: إخفاء كل الأزرار الطائرة الأخرى لتفادي التداخل */
body.support-modal-open #supportFloatBtn,
body.support-modal-open .floatingToggle,
body.support-modal-open .app-fab-stack,
body.support-modal-open .global-fab-stack,
body.support-modal-open .notif-floating-toggle{
  display: none !important;
}

/* منع سكرول الخلفية أثناء فتح النافذة */
body.support-modal-open{
  overflow: hidden;
}

.support-modal{
  width: min(920px, 100%);
  max-height: min(86vh, 900px);
  overflow:auto;
  background: rgba(15,15,15,0.96);
  border: 1px solid rgba(139,0,0,0.35);
  border-radius: 16px;
  box-shadow: 0 24px 60px rgba(0,0,0,0.6);
  color: #fff;
  font-family: 'Cairo', sans-serif;
}
.support-modal-header{
  padding: 16px 18px;
  border-bottom: 1px solid rgba(255,255,255,0.08);
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap: 10px;
}
.support-modal-header h3{
  margin:0;
  font-size: 18px;
  font-weight: 900;
  color: #ff4d4d;
  display:flex;
  align-items:center;
  gap:10px;
}
.support-close{
  background: transparent;
  border: 1px solid rgba(255,255,255,0.1);
  color:#fff;
  border-radius: 10px;
  padding: 8px 10px;
  cursor:pointer;
}
.support-modal-body{ padding: 18px; }

.support-grid{
  display:grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
}
@media (max-width: 820px){
  .support-grid{ grid-template-columns: 1fr; }
}

.support-field label{ display:block; font-size: 13px; color:#bbb; margin-bottom: 6px; }
.support-field input,
.support-field select,
.support-field textarea{
  width:100%;
  background:#0f0f0f;
  color:#fff;
  border:1px solid rgba(255,255,255,0.10);
  border-radius: 12px;
  padding: 10px 12px;
  outline: none;
  font-family: 'Cairo', sans-serif;
}
.support-field textarea{ min-height: 110px; resize: vertical; }

.support-actions{
  display:flex;
  gap: 10px;
  flex-wrap: wrap;
  justify-content: flex-end;
  margin-top: 12px;
}
.support-btn{
  background:#8B0000;
  color:#fff;
  border: none;
  padding: 10px 14px;
  border-radius: 12px;
  cursor:pointer;
  font-family: 'Cairo', sans-serif;
  font-weight: 800;
}
.support-btn.secondary{
  background: #222;
  border: 1px solid rgba(255,255,255,0.08);
}
.support-alert{
  margin-top: 10px;
  padding: 10px 12px;
  border-radius: 12px;
  border: 1px solid rgba(255,255,255,0.08);
  background: rgba(255,255,255,0.04);
  color:#ddd;
  font-size: 13px;
}

.support-tabs{
  display:flex;
  gap: 10px;
  border-bottom: 1px solid rgba(255,255,255,0.08);
  margin-bottom: 14px;
}
.support-tab{
  padding: 10px 12px;
  cursor:pointer;
  color:#bbb;
  font-weight: 800;
}
.support-tab.active{ color:#fff; border-bottom: 2px solid #8B0000; }

.support-ticket-list{
  display:flex;
  flex-direction: column;
  gap: 10px;
}
.support-ticket-item{
  border: 1px solid rgba(255,255,255,0.08);
  background: rgba(255,255,255,0.03);
  border-radius: 14px;
  padding: 12px;
  cursor:pointer;
}
.support-ticket-item .top{
  display:flex;
  justify-content: space-between;
  gap: 10px;
  flex-wrap: wrap;
}
.support-badge{
  padding: 3px 9px;
  border-radius: 999px;
  font-size: 12px;
  border: 1px solid rgba(255,255,255,0.10);
}
.support-badge.open{ background: rgba(231,76,60,0.15); color:#ffb3b3; }
.support-badge.in_progress{ background: rgba(52,152,219,0.15); color:#b3e0ff; }
.support-badge.resolved{ background: rgba(46,204,113,0.15); color:#bff5d1; }
.support-badge.closed{ background: rgba(149,165,166,0.15); color:#e0e0e0; }

.support-thread{
  border: 1px solid rgba(255,255,255,0.08);
  background: rgba(255,255,255,0.03);
  border-radius: 14px;
  padding: 12px;
}
.support-msg{
  padding: 10px 12px;
  border-radius: 14px;
  margin: 8px 0;
  max-width: 92%;
}
.support-msg.visitor{ background: rgba(139,0,0,0.18); border: 1px solid rgba(139,0,0,0.35); margin-left:auto; }
.support-msg.admin{ background: rgba(255,255,255,0.06); border: 1px solid rgba(255,255,255,0.10); }
.support-msg .meta{ font-size: 12px; color:#aaa; margin-bottom: 4px; }
.support-msg .txt{ white-space: pre-wrap; }